Terms and conditions

Below you will find useful information in connection with the use of online booking. You can read about how we process your entered information, how you receive your receipt in connection with a purchase and much more. Payment All prices stated in Løkken VestkystCamping online booking system are, like everywhere else on the website, stated in Danish kroner including VAT and all taxes unless otherwise stated and clearly stated in the situation in question. Payment is made by using one of the approved payment cards / credit cards in online booking, including Dankort, Visa, Mastercard and Diners. There is no charge for trading that takes place through online booking. Information about trading on the Internet You can safely shop on the Internet through our online booking system. As a consumer, you are basically protected in relation to any misuse of your credit card online, therefore there is no deductible for misuse of your payment card via the Internet. You can read more about how you as a consumer should relate to payments online at the following websites: www.betaling.dk, www.fdih.dk. Shipping and delivery When booking and paying for a cabin, a rental tent, a caravan, a place for your own tent, or a place for your own caravan or motorhome, you will be presented with a contract from Løkken VestkystCamping, in which the accounts for your purchase appear. The contract can be printed out from the website after the booking has been completed, and is also sent via e-mail immediately after the purchase, if the correct e-mail address is provided by the buyer. Delivery of the ordered product takes place on arrival at Løkken VestkystCamping on the day of arrival (and ends on departure on the day of departure). Both of these times are stated in the above contract. Travel cancellation insurance and cancellation refund Booking of stays at campsites is not covered by the Consumer Contracts Act's right of withdrawal, as the rental of temporary accommodation for holiday purposes is exempt, cf. the Consumer Contracts Act § 18, subsection. 2, pkt. 12. Therefore, we recommend that you take out a cancellation insurance Registration of information Løkken VestkystCamping registers your name, address, e-mail and other information submitted in connection with the purchase in its customer directory. The information is not passed on, but Løkken VestkystCamping retains the registration for 5 years. Løkken VestkystCamping uses server-side cookies and a secure connection to create security about the information that you provide on the site. When paying by credit card, the registration is done via a secure server, where the information is encrypted before it is sent over the Internet. Rental conditions The tenant is obliged to treat the holiday home, with all that belongs to it, carefully and in an appropriate manner, as he is unlimitedly liable for all damages that he or the persons accompanying or are guests with him have caused. If damage occurs, whether this has happened by accident or intentionally, the tenant is responsible for the entire cost of both repair and replacement of the damaged one with corresponding new furniture or object. The tenant is liable for all damages during the period he has rented the house or the space, also for damages that have occurred while he was not in the house. This applies to damage to glass, windows, sanitary ware, oven and stove, extractor hood, floors, walls, curtains, furniture, beds and mattresses, etc. etc. The tenant accepts that all buildings are smoke-free, violation of this means that the tenant gets an extra cleaning bill of at least 800, - kroner. Lost key to the house costs DKK 500 The tenant is not released from payment of the rent if he is prevented from exercising the right of use he has according to his order due to personal circumstances or force majeure (war, strike, natural disasters, closed borders and the like). Complaint processing If for any reason you do not receive your contract confirming your purchase and you have not received an error message from the system, then you can write to the address or telephone number below. Complaints about the booking process, the booking itself or the product (stay) must be made within a reasonable time after you have discovered the error or should have discovered the error by regular review of your contract. You can complain in writing or orally. One year after receipt of the goods (the stay), the right to complain ceases in accordance with the Purchase Act §83, paragraph. 1, unless otherwise agreed. When Løkken VestkystCamping receives your complaint about an item, the complaint will be processed as soon as possible. Løkken VestkystCamping will decide whether the received item should be refunded, exchanged or whether a price reduction should be given. All information with us is stored in accordance with the GDPR.